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FAQs

All products are handmade and each piece has its own unique color/design variation. It is unlikely to be 100% identical as we do not mass produce them. Some designs might only have one piece. Fastest fingers first!

Please note that https://www.infinityncaty.com is the official online store of Infinity & Caty. infinityncaty.myshopify.com is not associated with us.

The item I wanted is sold. Possible to remake?

Please contact us or drop us a DM through our Instagram. Additional charges might apply as it depends on material availability.

Do you do custom orders?

Currently, we do not offer custom orders. However, please follow us at @infinityncaty to stay updated on our latest news as we might consider allowing custom orders in the future!

Are there additional charges?

All prices of our products are stated on our website and we only charge shipping fee upon checkout. Please refer to our payment and delivery page for more information.

When will I receive my order?

All orders will only be confirmed once payment is received and verified. Please refer to our payment and delivery page for more information.

What materials are used?

We are using Premo! Sculpey polymer clay that made in USA which is a non-toxic clay that is light and durable. It cures to be slightly flexible which means that it is unlikely to break if dropped. However, please be careful of the fine details that might protrude from your jewellery/key chain.

Stainless Steel is used in our silver and gold chains, earrings, bracelets and necklaces. It won't get nasty tarnish or rust over time.

I have sensitive skin. Are your accessories allergy-free?

For earrings listed with Stainless Steel hooks or studs, they are generally safe for use by individuals with sensitive skin. However, there are no guarantees since sensitivity varies from person to person.

How do I take care of my accessories?

Our products are durable and are protected with a layer of gloss. However, they should be handled with care. Find out how on our jewellery care page.

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