Terms and Conditions
Welcome to Infinity & Caty
Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions. Firstly, we wish you a pleasant shopping experience with us. All our products are handmade unless otherwise specified and hence every item has its own unique color variation, it is unlikely to be 100% identical as we do not mass produce them. If you have any questions, please check out our FAQs.
All sales are final. Note that flaws on handmade items are inevitable. We do not accept returns (for hygiene purposes) or offer refunds. All our products are unique and do not have identical stocks in hand, therefore exchange is not allowed.
Our products may vary slightly from the product images as these serve illustrative purposes only. Colors may appear slightly different in reality due to our lighting conditions or different device calibration. However, please be assured that we do strive to ensure that the descriptions and images are close to the actual product as much as possible. We will not sell any products that have any major flaw.
Minor flaws or variations in measurements are not considered as a defect!
We reserve the right to accept or decline any orders received through our site. A confirmation email will be sent to your registered email address with us and this is a form of contract between both parties to signify our acceptance of your order.
If we are unable to process your order, we will notify you. This might be due to the product being out of stock, or unexpected limits on our resources that we could not foresee, or we are unable to meet a delivery deadline you have specified.
Orders will only be confirmed after payment is received. We reserve the right to not fulfill orders if we have not received payment within 5 hours from time of checkout.
We accept and encourage the use of DBS PayLah! or PayNow for local (Singapore) orders. We will not be liable in the event of wrong transfer to an incorrect mobile number during the use of PayLah or PayNow. We do also accept Paypal, Visa, Mastercard. For Paypal, you can checkout with your Visa or Mastercard. All payments have to be made within 30 mins from time of checkout to be valid, otherwise the item will be released for sale.
Orders will be confirmed only after payment is received and will be processed within 1-3 working days.
We will not be held liable for any lost or damaged if you opt for the normal postage mailing option. However, we will ensure that your items are packaged in the safest manner as we can before it leaves us.
Orders are shipped out from Singapore and prices are listed in Singapore Dollars (SGD).
Do note that customers will need to bear for any cost associated with re-postage due to incomplete/ wrong address.
We reserve the rights to charge the amount of postage deem fit according to the weight of your item(s).
We may terminate the order by notifying you if:
1. Payment is not received within 30 mins from time of checkout.
2. You do not, within a reasonable time of us asking for it, provide us with the necessary information (e.g. delivery address/contact number) for us to complete the shipment process.
3. You do not, within a reasonable time, allow us to deliver the products to you.
Custom Remake Order on Out of Stock Items
Please contact us if you are interested in any out of stock item. We will remake the item but please note that it might not be 100% identical to the original item. As such, we seek your kind understanding that you will need to accept this condition prior to placing a custom order with us. Also, full payment is to be paid upfront before we start designing the item.
Our handcrafted jewellery is delicate and appropriate care should be taken. Please refer to our jewellery care for more details.
You may not reproduce, copy, distribute, store, sell, modify, publish or in any other manner to re-use any material from our website.
We may update the content on our site at any time. If there are any changes to the terms and conditions for the site, we will notify you via email. Your continued use of the site declares your acceptance to the terms posted.